FAQ's

My Account

 

Do I need an account to make a purchase?

While customers are not required to create an account, it is strongly encouraged! If you create an account, you can:

* Save shipping and billing addresses for a speedier checkout process

* Save credit card information

* Update your “Favorites”, which will save all of your favorite Jane Leslie & Co goodies so that you can easily access them in future visits

* Be kept in the loop of all private sales and trunk shows-even if you live far away. Just because you don’t live around us doesn’t mean you can’t enjoy our events!

 

  

Ordering

 

What methods of payment does Jane Leslie & Co accept?

We currently accept Mastercard, Visa, and American Express. Regrettably, we do not accept online orders with payment of Discover, cash, or check.

 

What if I want more of one item, but there is only one available?

 If you call or email us, we can work with you to discuss which items you wanted duplicates (or more) of. If we are creating a special or custom order, a 50% deposit at time of ordering is required.

 

How do I go about ordering personalized or customized items?

 For pieces like Lulu Frost jewelry, Crane stationery, or any other personalized merchandise, we will want to speak with you in person or over the phone so that we can order exactly what you want. We will require full payment at time of ordering any personalized items.

 

For special orders, such as ordering more napkins, dinnerware, etc. you can give us a call or send us an email with the exact name and number of items you would like. We will require a 50% deposit at time of order.

 

I do not live in Pennsylvania. Will I get charged for tax?

 We will not charge tax for anyone outside of PA. We are required to charge tax on all Pennsylvania residents.

  

 

Shipping

 

How quickly will I receive my order and how much will shipping cost?

Shipping times will vary based on your location. To best estimate shipping times, follow the map below. Please note that in case of extreme weather or around holidays, shipping times may increase!

It will generally be 1-2 business days to process your order. However, if you choose a faster delivery service, we will do our best to expedite the shipping process to arrive to you as soon as it possibly can.

 Shipping costs depend on the size and weight of your order in addition to location. We will do our very best to find you the lowest price, however, please understand that many of our glass and decoupage boxes will be larger due to a larger amount of packing material.

 

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Does Jane Leslie & Co. ship to countries outside of the US?

We are happy to ship to our overseas friends! Shipping times and costs will increase. Feel free to send us an email at Janeleslieco@aol.com to discuss different International shipment methods.

 

Can any changes be made to my order once it has been placed?

If you place an order during business hours (10-5:30 Mondays through Saturdays), you can always give us a call and we will try to adjust the order before we ship, but please understand that we do our very best at gathering your order to ship as quickly as possible. If you order after hours or on Sundays, send us an email or leave us a message on the store phone (570)714-9955 and we will be able to fix the order accordingly.

 

How can I track my order?

The moment we send your order to UPS, we receive a tracking number. We will provide you with the number as soon as we can! If, for whatever reason, you do not receive a tracking number within 24 hours (excluding Sundays), please give us a call and we can fix the problem as quickly as possible!

 

 

Returns and Exchanges

 

How can I return or exchange an item?

We always want our customers to leave our boutique happy with their purchases, and we want the same for our online customers. You can send us an email or give us a call notifying us of your intention to return and you will be given store credit minus shipping charges.

 

Will I be refunded the full value of my order?

Our store policy is that any item can be returned for store credit minus shipping charges.

  

 

Events and Sales

 

How often does Jane Leslie & Co. have storewide sales?

Most of our sales take place around major holidays (ie. Memorial Day, Easter, Fourth of July, Thanksgiving, New Year). If you ever want to be kept in the loop about our storewide sales, sign up for our newsletter or give us a call!

 

*Please note that our storewide sales do not include fragrance lines Bond No.9, L’Artisan Parfumeur, Lollia, Penhaligon’s, or Santa Maria Novella.

 

 

Gifts

 

Do you gift wrap?

Yes! Jane Leslie & Co. loves gift wrapping! Be sure to leave us a message informing us that you will need it wrapped and if we should send the receipt separately. 

 

Can I purchase a gift card? If so, what amounts are available to me?

 Absolutely! What better gift than the gift of choice? You can purchase a gift card here. You can choose any amount you like. If you would like a specific amount not listed on our site, leave a message during the checkout process and we will charge accordingly.